What to do when the Financial Link doesn't launch in Google Chrome?

If you start a Finagraph or BBC Easy import but the Financial Link software never starts, we recommend removing the Chrome extension and installing a new copy.

If the Linker doesn't start you'll likely be stuck at this screen:

1. Open the Chrome settings:
   
2. Choose Extensions and then click the icon that looks like a trashcan.
   
3. Confirm the Removal of the "FinancialLink Launcher"
   
4. Close all windows of Chrome and then open a fresh instance of Chrome.
5. Log back into your Finagraph or BBC Easy account and choose to create a new report.
6. You'll be prompted to download and install a fresh copy of the FinancialLink. Follow the steps in the Installing FinancialLink article.